Navigating on a smooth sea with InfoSHIP Hotel Defect

Why you need a proper
Defect Life Cycle.

Easily track and categorize defects

identifying impact, urgency, and priority criteria to properly resolve important issues quickly.

Prevent defects and enhance quality

analysing frequencies of occurrence of defects and causes to implement corrective actions.

Monitor pending operational tasks

configuring scheduled task execution, controlling if tasks have been executed or are still running.

Assign the issue to the appropriate team

assuring that the requests are performed by technicians with the right skillset and expertise.

Get some insight

  • Defect Response Time

    Defect Response Time

  • Defect Analysis for Occurrence

    Defect Analysis for Occurrence

  • Defect Resolution

    Defect Resolution

Minimizing the impact of operational works

InfoSHIP Hotel Defect is a stand-alone application of InfoSHIP Asset, designed for enhancing productivity, collaboration, and accountability by providing the tools and framework needed to deliver the highest level of customer service.

InfoSHIP Hotel Defect streamlines incoming issues and automatically assigns them to the appropriate team throughout a flexible workflow engine, giving staff the details needed to focus on their most immediate tasks and providing management a picture of activity in real-time.

More than a Ticketing System

Alerts / Escalation
Assign Management
Case Management
Customer Complaint Tracking
Dispatch Management
Feedback Management
Issue Auditing
Issue Scheduling
Job Management
Issue Tracking
Recurring Issues
Quality Assurance

Explore all functions

INFOSHIP ASSET
INFOSHIP ASSET
INFOSHIP QUALITY
INFOSHIP Quality
INFOSHIP PLANNING
INFOSHIP PLANNING
INFOSHIP ELB
INFOSHIP ELB
INFOSHIP PERFORMANCE
INFOSHIP PERFORMANCE

Get in touch with us

EUROPE (GMT +1)- Call us at +39 0185 1834 001
USA (GMT - 5) - Call us at +1 305 9982745

Mon-Fri 9 a.m.- 6 p.m. (local time)

Explore Hotel Defect

and learn why it's so different!